Downloaded Files (Patterns, etc.)
Downloadable items, including pattern pdf files, are non-refundable.
Classes are non-refundable except when:
- A class is cancelled, at our discretion, because enrollment doesn’t reach the stated minimum necessary;
- A class is cancelled, at our discretion, for other reasons, like long-term illness or unexpected long-term personal or natural disasters.
If a cancellation occurs, a refund of the full amount paid for the cancelled class(es), minus the PayPal or Square processing fee(s), will be issued and you will be notified.
If you sign up for a class and it doesn’t run (but isn’t cancelled) because of the teacher’s illness, or dangerous driving conditions because of inclement weather, a make-up class date will be offered. (Driving conditions are checked the morning of the class during the winter months, using the Weather Network app and STEO information; we try to be as accurate as possible and rarely cancel classes for this reason.) We do our best to ensure that the most students possible can attend the make-up class.
Please check your email before class in case of cancellation or changing information. We try to notify you as soon as possible if something goes wrong.
Art Prints and Other Items
These items are custom printed orders and are non-refundable. If there is a quality issue with your order, we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve quality-control cases, we must be contacted within a reasonable amount of time from the product shipping date. For any quality issue regarding an order, we must be contacted with 5 days of the ship date for Canadian and US orders or within 10 days for international orders, or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference.
All returns are handled on a case by case basis. In most cases, we do not cover the shipping cost of a returned item. Returns must be received within 30 days.